The Leader’s Notebook

Hard questions, ambiguity and opinion for leaders

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Is it a Dream or a Vision?

January 23rd, 2012 · Follow the Leaders, Great Questions, Organizations at Their Best

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It is that time of year again.  The crowds at the gym and walking paths have begun to thin from their Jan 3 crowd levels.  The meetings about new goals and objectives are receding and the day to day work of execution is moving back to center stage.  Airplanes have fewer holiday travelers and more of business travelers as we all go to work on making those visions for the new year realities.  But what of those who are already NOT at the gym?  What about those of us whose good intentions for a new way of living or a new business goal or a major process change are already being reabsorbed into the inertia of how we have always done things?  Often the culprit can be found in the difference between dreams and vision.

I do not want to hate on dreams here.  Dreams are important.  They provide a brief connection to a hoped for future that is usually very different from our current reality- and our current trajectory.  But dreams are fleeting and as soon as we wake up or change focus, current reality asserts itself powerfully, in the form of an overfull inbox, a pipeline report or distribution analysis.  When we promise ourselves a dream without doing the work of turning it into a powerful, sustainable vision, we set ourselves up to be part of the 99% whose resolutions and new business plans are done by February 1.

So instead of writing about resolutions this year, I am offering some ways that a vision is different from a dream.

A Vision is Future Focused - One way we turn our dreams into visions is to focus on what we want, instead of what we do not want.  My colleague and friend David Emerald at the Power of TED talks about this in terms of outcomes.  And one of his most refining questions is “How will I know that I have what I want when I have it?”  The not-so-subtle shift to focusing on how life will be different when I have what I want is a not-so-sneaky way we set ourselves up to earn the rewards.  Whether it is the fact that I will be able to wear my skinny jeans or that my global customer base will demonstrate their renewed loyalty with orders and timely payment- focusing on the recognizable benefits of the outcome helps us remember why we are engaged in the struggle.

A Vision Includes a Game Plan- Whether I am the only person involved in the change, or thousands are impacted and therefor have influence on how things go, one way to distinguish dreams from visions is that visions include a road map for how the new future will be brought into being.  One staple of the offsite retreat is to give a group of people a seemingly impossible task.  The facilitator says clearly what the outcome is and provides all the raw materials, but provides no insight as to how to undertake the task.  Usually, frustration and anger ensue before the evening is out.  The apparent impossibility of the task creates distraction from the design of a solution.  Invariably participants start looking for a trick in the instructions.  In short, they are unwilling to consider that it is possible and therefor are distracted from finding a way to execute.  A vision includes sufficient understanding about how the idea will become real, be integrated into business as usual and overcome the obstacles in the way to create some confidence that it is possible.  Otherwise, the focus of those not fiercely dedicated to the change is on its impossibility.

A Vision has Appropriate Resource – It is easy to think of money here- but money is the easy part.  Resource comes in many forms.  Program and change leaders with sufficient organizational influence to get the cooperation of those who will be impacted is a critical resource.  Endorsement with more than words and budget from the senior-most levels impacted by the change is also critical.  The right match of skills to the challenges that the change team will face- and the ability to change makeup as the challenges change contributes resource.  Perhaps the most frequently overlooked resource is full disclosure about the number of organizational, process or cultural “sacred cows” that will need to be grilled for the company picnic to see the vision become reality.  For this reason, I recommend to clients that projects NOT be formally launched until after the planning phase is complete.  It is easy to be optimistic about making a change real when I have only focused on the dream.  And it is equally easy to kill off a dream on the altar of how difficult (impossible?) it will be to execute.  Having full disclosure on both makes a decision to go forward or not more informed, more credible and more inspiring if the decision is to go.

Here is a very personal example.

I got it in my head last year to do a through hike of the Ouachita Trail this spring (It is 223 miles through Oklahoma and Arkansas wilderness).  The dream was easy.  Thoughts of idyllic days in the woods, enjoying the cool spring weather and solitude in nature made the idea all the more attractive.  I could imagine myself arriving at the eastern trail head that is near my home after the 2 plus weeks being greeted by family and friends and how I would feel knowing that I had accomplished the feat.  it became even more compelling when I thought to do it as a fund raiser for some of the charitable organizations I support.  But the dream took on new meaning when I began to examine the amount of equipment I would need.  And although I have been walking regularly, my first experience with even a lightly weighted pack made the amount of training I would have to do to be in shape for such a trip evident in a way that only sore hips and lower back can.  Planning my calendar so that I can be truly out of touch for that time introduced more challenge.  I have more to do to be certain I truly understand what will be required to make this trip work.  In the end, the desire to make the trip will have to outweigh the expense, pain and change that will be needed in how I live day to day- or I will have to admit that it is just a dream and let it go.

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A Surgeon’s view of Coaching

November 1st, 2011 · Follow the Leaders, Playing a Bigger Game

New Yorker Magazine ran this article on coaching in their October 3 issue.  It is surprising for a few reasons, not least of which is that it is written not by a coach but by a surgeon.  Realizing the importance of continuous improvement, he decided to find someone to observe his work and then engage with him about how to get better.  This despite the fact that he was considered at the top of his profession.

The article is long, tracing through the doctor’s thinking process about engaging a coach. as well as his experience working with the one he chose- not all of it easy or comfortable.  For those considering working with a coach or wondering why anyone would ever want to engage one- this is a great article.  The title under the article’s lead art says it well: “No matter how well trained people are, few can sustain their best performance on their own. That’s where coaching comes in.”

And, for my fellow coaches, there are some wise and interesting points that may run against what is considered dogmatic for those of us who earn our living as professional coaches.

  • In most coaching engagements, we get little time to observe our clients actually working.  Our information comes from, and is filtered by, our client or perhaps from stakeholders we check in with from time to time.  The author’s view of his coach was primarily as outside and objective eyes and ears that could observe first hand.
  • By sitting in during surgery, the author’s coach could share observations about what he saw, and the impact of those things that drew his attention.  The examples in the article make it obvious that the coach was not just a smart guy and disciplined observer, but someone with enough familiarity with his client’s field of expertise to be able to be specific, to the point and informed.  This is a hot debate in the coaching world.  Psychologists and personal coaches will often claim that executive or leadership coaching is no different from more personal forms of coaching.  But a coach who has no familiarity with the environment in which his or her client works is limited in the topics s/he would even know to watch for or notice.
  • Lastly, the coach’s expertise is not left out of the conversation with the author.  Strict coaching convention often argues that answers and solutions must come from the client; however, that also limits even incremental improvements to those that a client can see for themselves.

I found this a wonderful example of true partnership in service to improving the work of a professional who already had mastery in his field.

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Lessons from the Arts Community

October 19th, 2011 · Follow the Leaders, Organizations at Their Best

This week, I attended the Arkansas Arts Council awards banquet.  I thought I was there to honor Martin and Melissa Thoma as they accepted their award for Corporate Sponsorship of the Arts in recognition of the tremendous amount they do both personally, and in services in kind.  Governor Beebe was entertaining and on point as always.  I was happy for my friends and their well deserved recognition.  What I did not expect was to get a lesson in leadership.

Nicole Capri, Resident Director and Director of Education at The Rep was recognized in the Arts in Education Category.  In her acceptance remarks, she thanked and credited her teacher and mentor, Joel Ruminer- which was already a nice touch.  I may have been the only person in the room who did not know it, but Joel is evidently an icon in the dance community who Gregory Hines once recognized as the best tap teacher he ever met.  In her acknowledgement, Nicole shared with the packed house the wisdom she got from Joel just before she taught her first tap class:

  • Be very specific.  Tell them exactly what you want.
  • Never apologize for expecting excellence.
  • And, don’t forget to tell them when they did a good job!

Not a bad mantra for leaders in all fields.

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Become A Leader Virtual Leadership Conference

September 17th, 2011 · Follow the Leaders, Organizations at Their Best, Playing a Bigger Game, Thoughts on Life and Leadership

I was not planning to start blogging again until October; however, I want anyone reading to have access to the inaugural Become a Leader virtual leadership conference.  Information on BALO and the resources offered are that the preceding link.  This is an amazing undertaking that is designed to make the kind of serious leadership development capacity that larger firms have available to smaller and not for profit organizations.  Go wander the site, have a look at the blogs and other presenters.  Then follow the link below for information about the BALO conference.

This series is being offered free of charge thanks to a partnership with Polycomm- but space is limited.  the link below will take you to a web invitation, courtesy of MyBrainshark with all the details.

Click here for a web introduction and invitation

OK- back to my extended summer hiatus.  I will be blogging actively again in October.

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PonderThis: What Do You Reward?

July 22nd, 2011 · Organizations at Their Best, PonderThis

What does the way a leader rewards employees say about the organization?  Rewards are powerful, no matter what behavior we are rewarding- or why!  Have a look at the two video’s this week from major league baseball games.

First have a look at this kid who managed to get rewarded for sulking, anger and selfishness.  He is just a kid being a kid.  It is not surprising to see this kind of response.  But instead of this being an opportunity to learn about how to deal with unhappiness and disappointment, adults watching from a distance need to rescue him from his own feelings, teaching a very different lesson.

Now, click this link to see what happens to a fan at a recent Brewers/ Diamondbacks game  You will have to scroll down the page to see the video.

Three things caught my eye as instructive here:

We reinforce behavior with rewards. A reward for poor behavior is equally as powerful as a reward recognizing positive behavior (and sometimes more so).  What do we reinforce in an organization when poor performance is rewarded.  Usually it happens in an attempt to encourage or relieve a boss from the need to have a more challenging conversation.  Sometimes, it is a wink wink decision by a board to reward a CEO whose results were dismal as a way of avoiding the need to deal with publicity or a lawsuit.   Either way, someone has learned that poor behavior, bad attitude or emotional bribery work.

Ironically, doing the right things can evoke cynicism. If you watch the second video carefully, you will see that like most people near a foul ball at a ball park, the kid is caught up n the enthusiastic scrabble for the ball.  As he celebrates his victory, it is an usher who points out to him that the ball was being tossed to another kid in the stands.  Comments below the clip are full of people who want to minimize or denigrate the kid’s behavior since someone else pointed out the right thing to do.  But notice the kid’s reaction.  No argument, no tantrum, no rebellion or sulking.  He just went with no struggle or reservation and presented the ball to the other kid.

Note the role of cell phones in both clips.  In each case, some friend or family member has called to report that whatever is happening is getting TV coverage.  You can see some subtle changes in behavior, especially in the first video, based on the awareness of being watched by friends or family.

So- what do you reward at your company?

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Happy Summer!

I will be taking a break from blogging through the end of August as I take holiday and some “light duty ” time with family.  Look for regular PnderThis entries here again starting in September.   what about you?  Are you taking a break this summer?

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PonderThis is published to arrive in your RSS/ mailbox on Fridays as a concept to ponder over the weekend and goes to thousands of subscribers on 4 continents.

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